What our clients are saying

Case 9951 - Bali, Indonesia

We cannot thank everyone enough! About 8 weeks ago our daughter became seriously ill whilst on holiday in Bali. She stopped breathing and had to be resuscitated and ventilated, she had contracted meningoccal meningitis, she was critical in ICU. Staff were in contact throughout the whole ordeal, they were amazing! They had a plane come and collect us and take us home to the Children’s hospital. I really have no words that can express how grateful we are. Without them we may have lost our baby girl. We will be eternally thankful and lifelong customers.

Case 26176 - Suva, Fiji

I'd also like to take this opportunity to thank the whole AAI Assist Team for everything they've done over these past 5 days. To be completely honest, it was a very scary experience knowing I'd be going through something like this in a developing country but your care, support and advice has been second to none. Also, the attention to detail and professionalism shown by all staff was incredibly comforting during this process so I thank you all again for that.

Case 25741 - Hue, Vietnam

A big thank you for all the wonderful assistance you and the team have provided me with. I cannot adequately express how reassuring it has been and how grateful I am for the outcome, so an email thank you will have to suffice. I've been so impressed with the attentive service provided, and am particularly thankful for all the back and forth that will have undertaken on my behalf to arrange everything, a sometimes thankless task. I will certainly be recommending your services to all who will listen, though I of course hope they do not need to experience it as intimately as I have. Thanks again.

Case 13143 - Bali, Indonesia

To the amazing staff and Drs, I cannot thank you enough for the assistance you provided to us whilst our 4 year old daughter was very sick during our holiday to Bali. It was such a stressful and worrying time for us and having the ease of your support made the world of difference. Never did I feel like I was alone, your communication with us was second to none. Your staff and doctors were always available and felt like you were working overtime to assist us in getting Nancy better. I have already recommended you to numerous friends and will always use 1cover when traveling. Thank you once again!

Case 19520 - Thailand

I would like to thank you and all your team. I really can't put in words how grateful I am for all your support! Great team! So glad that I had your assistance in such a hard moment! I'm recovering, taking antibiotics still..but I'm so much better now. Merry xmas to all of you and an excellent new year!

Case 22701 - Nice, France

My wife is now in an Australian hospital after an excellent flight back home. The nurse escort was brilliant, very caring and professional and the whole return trip was organised brilliantly. Also, you were brilliant throughout the whole process, also please pass on our intense thanks to all of your team members that helped us. I will make sure everyone knows how good the AAI team are when one really needs help.

Case 16198 - Bali, Indonesia

I am blown away with the support I have been given, you guys are amazing. Thanks for everything, I probably would be in a really bad way without the support & advice I've been provided 🙂

"Our goal is to build an independent assistance company with strong relationships across the globe to provide our clients with the best solutions to their travel, medical and security problems. It's that simple"

Janine Benson - CEO, Australasian Assistance Pty Ltd.